ServiceBack FAQ
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General
What is ServiceBack.com?
ServiceBack.com is Singapore’s first and only home services platform with cashback. Users get cashback on a wide range of 5-star home services such as aircon servicing, painting, cleaning, moving and so much more!
Why should I use ServiceBack.com?
ServiceBack.com is a user-friendly, one-stop platform that links home services providers and customers almost instantaneously. Furthermore, all of the prices reflected on our website are transparent; there will not be additional hidden subcharges. Lastly, we ensure that the selected home services providers are reputable contractors that will bring you the best experience at an affordable rate.
What kind of home services ServiceBack.com provide?
We provide painting, aircon installation, cleaning, flooring, handyman moving, disinfection and pest control services.
Where do we source for our home services providers?
ServiceBack.com contractors are selected via stringent criteria; we assure that the home service providers are efficient and economical.
Painting
What should the homeowner prepare before their painting service?
You are not required to prepare anything for the painting service. It is recommended to keep your valuables so you will have a peace of mind when our team works in your house.
Can we fix blisters or bubbles?
Yes, we do fix blister and bubbles but we will have to first evaluate the condition of your paint. In most cases, fixing may cost more compared to only getting your house repainted. Therefore, it is best to avoid vendors who claim to provide cheap services.
Do you charge for estimates?
We never charge for estimate/site survey for your painting project.
How long will it take to paint my house?
The process can take as short as 4-5 days from the time we connect with you. However, the actual timing will depend on the condition of your paint surfaces, the type of work required, our schedule and weather conditions if the project involves exterior work.
During our consultation with you, we will evaluate your situation and inform you how long we think it will take to complete your painting project.
When I get different bids from several companies, they are never the same, some high, some low. Why is there such a price difference?
The cost of a job is usually determined by the level of thoroughness and quality desired. It costs more to properly prepare a surface for painting than to just pressure clean and scrape the surface. The bulk of the cost of painting is surface preparation and labour, not the actual cost of the paint itself. As with most other industries, you get what you pay for.
Aircon
How to differentiate the systems? What are systems 1/2/3/4?
System 1, 2, 3 or 4 refers to split unit aircon systems whereby a single outdoor compressor is connected to multiple aircon units indoors. A System 1 means single compressor is connected to only 1 indoor aircon unit and a System 2 means compressor is connected to only 2 units indoors. Which system you choose depends on your requirements and needs of your area. If you require 2 aircons, choose System 2. If you require 3 aircons, choose System 3 and so on.
What is BTU and why is it important?
BTU stands for British Thermal Unit. It is used to indicate the power of the aircon. Choosing the right BTU is important. BTU that is too low may not be as cool as required. BTU that is too low might not be cooling enough. For most HDB units, we recommend a BTU of 9000 for rooms and a BTU of 18000 for the living room. For a 5 room living room, we recommend a stronger BTU of 24000 BTU aircon.
How many days does it take to install an air conditioner system?
Normally HDB installation requires one full day. For Private and Commercial properties, the number of days taken to install the air conditioner system is dependent on the number of air conditioners to install and the complexities associated with the installation. Common examples of such difficulties include:
- Accessibilities to exact installation site Height of installationExtent of wiring and piping to run
Should you get a new air con or a reconditioned air con?
For people that move into a new house, most would prefer to install a new air con unless they have a budget concern. However, many people consider a reconditioned air con because they only need the air con for a short period of time or they are renting out the unit. If you are lucky, you may be able to purchase reconditioned air cons which are relatively new. Some people sold their air con after a short period of usage for different types of reasons. Take note that the key to getting clean and cool air is how you maintain the air cons over time. Therefore, to many people, it doesn’t really matter whether the air con is new or old, but rather whether the air con is able to cool their room to their expectation.
What is the average lifespan of a residential air con?
With regular aircon servicing, an air con can last about 6-7 years.
Flooring
How can I ensure the quality of vinyl tiles?
At ServiceBack.com, we only work with the experts and suppliers in home services industry. Rest assured, vinyl installation will be conducted by trained professionals with years of experience.
Do I need a protector on my vinyl floor for my rolling desk chair?
Even though vinyl flooring has a tough wear layer, it’s a good idea to use a mat under desk chairs. Over time, rolling desk chairs might cause some wear and tear. Hence, it’s better to be safe than sorry.
What is vinyl flooring made of?
Vinyl flooring is a synthetic material made of polyvinyl chloride (PVC) along with other compounds to give the vinyl sheets their required hardness, colour, and flexibility. The top layer is composed of a clear, urethane-based coating.
Should we clean vinyl floor on a frequent basis?
Although most vinyl flooring is water-resistant, it can still affect the shine and polish of the floor if the water is left on it for an extended period of time. Therefore, wipe any water that falls on the floor and don’t let it stay there for too long. This also goes for any other type of liquid including pet droppings.
How long does vinyl flooring last?
The average life of vinyl flooring is 10-20 years. However, if it is not maintained properly, it can start to break down earlier. Similarly, if it is maintained and managed well, it can last even more than 20 years.
Any disadvantages to vinyl flooring?
In terms of adding value to your house, vinyl flooring doesn’t add up quite like more natural surfaces such as wood or stone. While vinyl flooring is also noted for its durability, in the event that it does get scratched, it can occasionally be difficult to repair or demolish. Try to avoid installing vinyl flooring in rooms with heavy sunlight because repeated exposure may cause the finish to fade.
How much flooring is needed for a room?
Calculating how much vinyl flooring you’ll need for a project is usually simple. Firstly, determine the total square footage of a room by multiplying the length and width of the floor. Add 5-10 percent to this number for wastage just in case – more may be required if your room has a lot of angles and corners that will require additional cuts. Then, look at how many square feet are in each box of vinyl flooring you are looking to purchase. Next, divide the total square footage of flooring you’ll need by the number of square feet in each box. This will tell you how many boxes to purchase.
Are vinyl flooring harmful to human health, toddlers or pets?
Our contractors have been carefully selected and have a good reputation among the flooring industry. All the products and materials used are medically certified and will not have any side effects on toddlers or pets.
How to maintain parquet flooring
Parquet flooring requires minimum maintenance. Regular cleaning and mopping will ensure that no tough stains remain on the floor that would call for removal.
How to remove stains from parquet flooring?
If there are any stains on the parquet flooring, try to remove it with a damp cloth followed by a dry cloth. If the stain is still there, you can use a non-abrasive wood cleaner with a soft cloth to gently remove the stain.
To remove stains which seem to affect the shine of the parquet floor, use a specially designed cleaner to wipe off the stain. You may need to use fine steel wool to remove the stain followed by a layer of wax designed for parquet floors. This will bring back the shine on the floor.
Disinfection
How long does a disinfection service take?
The time taken to disinfect an area or a building depends on the size, building type and treatment area, but your premises will be safe to use again 30 minutes after the service or as soon as the disinfection products are dry (whichever is longer).
Is the disinfection service safe?
The disinfection used is eco-friendly and completely safe. We recommend that you cover any food-related items prior to the service. After the service, you will need to allow approximately one hour for the disinfectant to dry, after which you can re-enter your home, office or business.
Can it be used around babies, elderly people, and pregnant women?
Disinfection can be safely used in normal household spray and wipe applications around all humans and pets. When being used in large amounts or in fogging applications we recommend that all persons and pets are absent from the area until treatment is complete. You can only re-enter your home approximately one hour after treatment to allow the disinfectant to dry. The technician will advise you on the ventilation time required for your premises.
How long does the treatment last on surfaces?
The treatment is active on surfaces anywhere from 24 hours to 30 days after application in areas with normal levels of traffic. We recommend regular treatments to ensure maximum effectiveness for high traffic areas.
How long does this service take?
The duration depends on the size of the premises but typically, it is about one hour for a small office up to 2500 meter cube. Approximately 2 hours for a medium business up to 8000 metre cube or large home over 5 bedrooms. Large premises need to be estimated on a case-by-case basis. As each service is different, some sites may require two or more technicians. The service time does not include the time required to ventilate the premises.
Pest Control
Why hire a pest exterminator in Singapore?
Different pests require different methods to exterminate. Specific chemical solutions and equipment are more effective in exterminating pests. If you do not use an effective way to exterminate the pests, you may end up wasting more money if the pests are not entirely eradicated from your home.
What is the difference between residential and commercial pest control?
Pest control solutions for residential and commercial customers are different. Commercial pest control services are often required to pass the rules and regulations set by the National Environment Agency (NEA).
Pest control services are conducted as a one-time jobbing on a contractual basis because they usually have a zero-tolerance policy for pests.Commercial needs for pest control include the provision of reporting services for audit compliance and also monitoring purposes.
Treatment areas to consider include:
- Size and nature of the environment
- Type of pest species
- The severity level of any existing pest problem
- Control appetite of the business
Do I have to leave my home when the contractors are working?
In most situations, it will not be necessary for you to leave your home, but we will ask you to leave the immediate area where your pest technician is working. Utmost care is used in the application and choice of pest control products. If it becomes necessary for you to be out of your home during a treatment, we will consult and arrange the timing with you for safety reasons.
How soon before I can expect results from pest control?
You will see a noticeable reduction in pest activity within one to two days. Depending on the tenacity of the pest and materials used, it is not unusual to notice a drastic reduction after 2 weeks.
If you still observe pest activity after 1 week, call our office to set up a follow-up service.
Will pest control services stain floors and furniture?
No. The products are water-based that rarely stains the furniture.
Are our pest control services safe for pets and children?
ServiceBack.com’s first priority is the safety of our customers. All of our contractors are approved by National Environmental Agency (NEA) which stipulates the use of user-friendly chemicals during pest extermination.
Cleaning
Are your cleaners certified?
Our cleaners are certified and have years of experience. We ensure that our cleaners meet your required standards. We promise you with the best service.
Do we offer only one-time or recurring cleaning services?
We offer both! For recurring cleaning, please get in touch with our sales team to arrange for the best rates for cleaning. Contact us at 87514992 for more details. We are more than happy to serve you.
Do you have a minimum number of hours for your cleaning services?
Yes, we do. We offer a minimum of 3 hours to ensure that our cleaners have sufficient time to complete their tasks.
Can I make a last minute booking and get the cleaning service on the same day?
You are generally required to book 1-3 days in advance. However, if it is urgent, you can contact us for the available slots.
Do I have to be there when you are cleaning?
We just need a way for us to enter the property, and as long as you are comfortable with it, you do not need to be physically there. We can assure you that our cleaners are trustworthy and reliable!
Handyman
What kind of handyman services do you provide?
We provide services like plumbing, carpentry, general repairs and many more! No job is too big for us to handle. Contact us to enquire more. Get a FREE video survey today!
What if I’m not sure which handyman service I need?
Don’t know what you need? No worries! Simply WhatsApp us and we will give you a free survey.
Is there a price difference between the services?
No, there is no difference in price. It is $60 per hour, regardless of the type of service you require. Please note, however, that the cost of materials required are not included and will be borne by the client.
Electrical
Will the project begin and be completed on time?
Yes. We will provide you with an estimated start date and the time frame when you hire us to complete the project. In many instances, there will be other contractors working on the project during a remodel and that may cause minor delays. We believe in constant communication, which makes the completion technique much smoother.
Is there going to be any hidden charges after the initial quote?
No. We will review your work with you personally and provide you with a comprehensive quote If there are any modifications that have been made along the way, or any additional items that you wish to add which we haven’t addressed before, a written change order will be drafted for your assessment before proceeding further. This is to ensure that everyone is on the same page.
If no change order is produced, we stand by the price that we initially quoted for the job.
Will they be clean and neat?
Yes. We tell our clients many times we’re very particular about hygiene.
After the project is complete, we do another thorough inspection of the premises to make sure nothing is left behind and we bring our mess with us!
Can I do my own electrical work?
Yes. However, upon considering both the risks of doing the electrical work yourself, and the benefits of hiring a licensed professional to do it instead, we recommend otherwise. Whether it’s as small as installing a fixture or as large as tackling wiring for a family room in the cellar, it’s always best to have a specialist do the work when considering any electrical work.
Moving
Do you provide boxes?
Yes, we provide boxes but there will be additional charges.
What happens if my furniture are lost or damaged during the move?
In the unlikely event of furniture being lost or damaged during the move, we would have to see the situation and determine what to do based on a case by case basis.
Is there anything to prepare after choosing ServiceBack.com as the moving partner?
Pack your items in sequential order. Make sure that you label the boxes clearly. Instuct the movers clearly on the location to place your items to prevent miscommunication.
What should I do if I am not satisfied with the results?
Please contact 87514992 if there are any issues. We are more than happy to listen to you. Thank you for your patience!
Bundle
Are your bundle packages the cheapest in Singapore?
Rest assured that we offer the best price islandwide because it is OUR duty to link you with the cheapest and most efficient suppliers. Book with us now to enjoy HUGE cashback.
What kind of services do you offer in your bundle packages?
We offer the following for 3 to 5-room HDB flat:
- Aircon chemical washing
- Cleaning
- Painting
- Flooring
How speedy are services compared to other suppliers?
We ensure that our speed is top notch in the industry. Additionally, we only hire professionals to rejuvenate your home. WE are the no.1 one stop home services platform you should engage.